Privacy Policy

1. Who We Are

Luna Black Tattoo Studio is a female-owned tattoo studio based in Stellenbosch, South Africa. We operate from:

For all privacy-related enquiries please contact us at hello@lunablack.co.za.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number.
• Booking information — preferred dates, artist preference, tattoo concept, and placement.
• Health information — relevant medical conditions or allergies you voluntarily disclose for safety purposes.
• Payment information — deposit confirmation records (we do not store full card numbers).
• Communications — messages sent via our contact form, email, or social media direct messages.
• Website usage data — anonymised analytics such as pages visited, browser type, and device (collected via cookies).

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected:

• To process and confirm appointment bookings.
• To communicate with you about your session, including reminders and aftercare instructions.
• To process deposits and refunds where applicable.
• To respond to enquiries and provide customer support.
• To send studio news or promotions — only where you have opted in.
• To comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted third parties only where necessary to operate our business:

• Payment processors — to handle deposit transactions securely.
• Email service providers — to send booking confirmations and communications.
• Legal authorities — where required by South African law.

All third parties we work with are required to handle your data responsibly and in accordance with applicable data protection laws.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and collect anonymised usage statistics. You can control cookie settings through your browser preferences. Disabling cookies will not prevent you from using the website, though some functionality may be limited.

6. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law. Booking records are generally retained for a period of three years. You may request deletion of your data at any time (subject to any legal retention requirements).

7. Your Rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (where legally permissible).
• Object to the processing of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at hello@lunablack.co.za with the subject line "Privacy Request."

8. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Photography & Social Media

We may photograph completed tattoos for our portfolio, website, and social media. We will always ask for your consent before taking or sharing photographs that identify you. You may revoke this consent at any time by contacting us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page. We encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out: